Course Duration

   2 Days Classroom Training

 Prerequisite

   None

 Exam Format

   Objective Type 40 Questions, Passing Marks 26/40

   Exam Duration : 1 Hour

• Understand the key concepts of service management

• Understand the four dimensions of service management

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management

• Understand the purpose and components of the ITIL service value system

• Understand the activities of the service value chain, and how they interconnect

• Know the purpose and key terms of 15 ITIL practices

• Understand 7 ITIL practices