AaRohan Service Management Solutions

ITIL® 4 Foundation

 Course Duration

   2 Days Classroom Training



 Exam Format

   Closed Book, Supervised, Online or Paper Based

   Objective Type 40 Questions, Passing Marks 26/40

   Exam Duration : 1 Hour

 Learning Objectives
  • Understand the key concepts of service management
  • Understand the four dimensions of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices



From November 2019; As per PeopleCert Policy, we are offerings Training + Exam as a bundle. Only Training without Exam will not be provided.

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Call:     +91 73788 02989